SURVIVAL AFRICA – PRIVACY AND SHIPPING POLICY

SURVIVAL AFRICA – PRIVACY POLICY

Survival Africa (Pty) Ltd respects your privacy and handles your personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

1. Information we collect
When you shop with us or get in touch, we may collect your name, email address, phone number, delivery address, and order details. Card payments are processed securely by our payment provider — we do not store your card details.

2. How we use it
To process and deliver your orders, respond to enquiries, send order updates, and improve our website and service.

3. Cookies and analytics
Our site uses cookies and tools such as Google Analytics and Google Ads to understand how visitors use the site and to improve your experience. You can disable cookies in your browser settings.

4. Sharing your information
We share information only where needed to run our business — for example, with our courier to deliver your order and our payment provider to process payment. We do not sell your personal information.

5. Data security
We take reasonable measures to keep your information secure.

6. Your rights
Under POPIA you may request access to the information we hold about you, ask us to correct or delete it, or object to its use. Contact us using the details below. You may also lodge a complaint with the Information Regulator (South Africa).

7. Contact us
Email: info@survivalafrica.co.za
Phone: 082 394 3742

SURVIVAL AFRICA – SHIPPING POLICY

1. Where we deliver
We deliver nationwide across South Africa.

2. Shipping costs
R250 Nation Wide

3. Order processing
Orders are processed within 2-5 business days of payment confirmation.

4. Delivery times
Once dispatched, delivery typically takes 3-5 business days depending on your location. Outlying areas may take longer.

5. Tracking
Once your order ships, we’ll send you tracking details to follow its progress.

6. Damaged or delayed deliveries
If your order arrives damaged, report it within 48 hours and we’ll assist — see our Refund and Returns Policy.