At Survival Africa, we value your satisfaction and want to ensure a positive shopping experience. This Refund and Return Policy explains the guidelines and procedures for refunds and returns of items purchased from our website. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds and Returns:

1.1. Refunds: We offer refunds for products that meet the following criteria:

• The product is defective, damaged, or incorrect.
• The product is unused, unopened, and in its original condition.
• The request for a refund is made within [X] days from the date of delivery.
• The product is accompanied by the original proof of purchase, such as an invoice or receipt.

1.2. Returns: We accept returns for products that meet the following criteria:

• The product is unused, unopened, and in its original condition.
• The request for a return is made within [X] days from the date of delivery.
• The product is accompanied by the original proof of purchase, such as an invoice or receipt.

2. Return/Refund Process:

2.1. Initiating a Return/Refund: To initiate a return or request a refund, please follow these steps:

• Contact our customer support team through [insert contact details] within [X] days of receiving the product.
• Provide relevant details such as your order number, the product(s) you wish to return or refund, and the reason for the return/refund.
• Our customer support team will guide you through the return/refund process and provide you with instructions for returning the product, if applicable.

2.2. Packaging and Shipping: When returning a product, please ensure the following:

• Pack the product securely in its original packaging or a suitable alternative.
• Include all accessories, manuals, and promotional items that came with the product.
• Clearly label the package with your return authorization number, if provided by our customer support team.
• Ship the package to the address provided by our customer support team. Please note that return shipping costs may be borne by the customer, unless the return is due to our error.

3. Refund Process:

3.1. Refund Processing: Once we receive the returned product and verify its eligibility, we will initiate the refund process. Please note the following:

• Refunds will be processed within [X] days of receiving the returned product.
• The refund will be issued using the original payment method, unless otherwise requested.
• Refunds may take additional time to reflect in your account depending on the policies of your financial institution.

4. Damaged or Defective Products:

4.1. Damaged Products: If you receive a product that is visibly damaged during shipping, please refuse the delivery and immediately contact our customer support team. We will arrange for a replacement to be sent to you at no additional cost.

4.2. Defective Products: If you receive a defective product, please contact our customer support team within [X] days of receiving the product. We will guide you through the return process and resolve the issue promptly.

5. Contact Information:

If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team through the following methods:

• Phone: [Insert phone number]
• Email: [Insert email address]